Frequently Asked Questions
Everything you need to know about CarryMove — product, shipping, warranty, and more.
PRODUCT
CarryMove uses a Triple-Capacity System:
- 30L (Default Mode): Best for daily commutes and essentials.
- 36L (Expanded Mode): Unzip the expansion layer for weekend or short trips.
- 39L (Full Travel Mode): Attach the Urban Sling to unlock maximum capacity for multi-day travel.
Each mode adjusts the internal volume without feeling bulky.
CarryMove is designed with a universal front-mount system that allows the Urban Sling to attach seamlessly, expanding capacity and organization.
The Laptop Sleeve fits perfectly inside the Tech Hub for protected carry or can be carried solo.
Carrymove backpack weighs 1.77 kg
Yes.
A hidden AirTag pocket is built discreetly into the interior zone for anti-theft security.
Absolutely! We understand the frustrations of airline restrictions, which is why we've designed Carrymove to seamlessly fit the personal item size requirements for 95% of airlines.
The backpack's dedicated Laptop Vault securely fits laptops up to 17 inches, including devices like MacBook Pro. It also includes a suspended cradle and 1-inch elevated base for superior drop protection.
Carrymove features a triple-capacity system that allows you to switch seamlessly between: 30L for light daily commutes 36L for weekend trips or short getaways 39L with the optional Urban Sling mounted on the front for longer adventures The backpack adapts to your needs, without compromising comfort or organization.
You can choose from two optional add-ons for enhanced flexibility: Laptop Sleeve: A standalone or insertable tech case with magnetic flap and dual pockets Urban Sling: A versatile 3L sling that works on its own or attaches to the CarryMove front panel for extra capacity
Yes! Thanks to its self-standing structure, Carrymove remains upright whether fully packed or half full—no more floppy, collapsing bags on the floor.
Yes. The shoulder straps can be stowed away when you’re using the backpack in briefcase mode or attaching it to luggage via the pass-through strap.
Absolutely. The hidden water bottle pocket tucks away cleanly when not in use, maintaining a sleek profile without sacrificing hydration on the go.
Yes, it does! CarryMove is equipped with YKK lockable zippers on the main compartments and the laptop compartment. These trusted zippers allow you to use small travel locks for added peace of mind when you're on the move or leaving your bag unattended.
Yes! The Urban Sling mounts directly onto the front of the Carrymove Backpack to unlock 39L full travel mode.
Carrymove is made from abrasion-resistant 2520D polyester with splash-proof coating.
It handles rain, spills, and daily wear, but is not fully submersible.
SHIPPING & ORDERS
Orders are processed within 2–4 business days.
During peak seasons, processing may take an additional 1–2 days.
Once shipped, you’ll receive a tracking number via email.
Estimated delivery times:
- United States: ~7–10 business days
- Europe (EU/UK): ~7–15 business days
- Australia & New Zealand: ~7–15 business days
- Asia: ~7–12 business days
- Other regions: ~12–20 business days
All orders come with full tracking.
Yes! Carrymove ships to most countries around the world with tracked delivery.
- United States: No customs fees.
- EU & UK: No additional VAT or import tax. All VAT is already included, so you won’t pay anything extra upon delivery.
- Other regions: Import duties may vary depending on local regulations.
Once your order ships, you’ll receive a tracking link by email.
You can also track it anytime on our Track Order page.
If your order has not shipped yet, we can modify the address or item.
Contact us as soon as possible: hello@carrymove.com
RETURN /WARRANTY
You may request a no-reason return within 30 days of receiving your product.
Full details can be found in our Refund & Exchange Policy.
CarryMove products are built to last. Each CarryMove backpack includes a 1-Year Quality Warranty, covering:
- Zipper malfunction
- Loose stitching
- Hardware failure
- Fabric separation or delamination
It does not cover damage caused by accidents, misuse, or normal wear.