CarryMove Refund & Exchange Policy

We want you to feel completely confident with your CarryMove purchase.
If anything isn't right, we're here to help.

1. Return & Exchange Window

30-Day Hassle-Free Returns & Exchanges
You may request a return or exchange within 30 days from the date you receive your CarryMove product — no explanation required.

Quality Issues – No Time Limit
If your product has a manufacturing or quality defect, you may request a return or exchange at any time.
(Valid proof such as photos or videos is required.)

2. Eligibility Requirements

✔ Eligible for Return/Exchange

• The backpack is unused, clean, and free from signs of wear.
• All original packaging, accessories, tags, and modular components are intact.
• There is a verified manufacturing defect (e.g., broken zippers, loose stitching, hardware failure, fabric defects).
• We shipped the wrong item, wrong color, or incorrect quantity.

✘ Not Eligible for Return/Exchange

• The backpack has been used and shows wear (scuffs, abrasions, dirt, bent structure, odors).
• Damage caused by misuse, including overloading, sharp-object tears, or impact damage.
• Altered or modified items (cut straps, removed components, etc.).
• Requests made after the 30-day window, unless due to quality issues.

3. How to Start a Return or Exchange

Step 1: Contact Us
Email hello@carrymove.com with:

• Your order number
• Whether you want a return or exchange
• A short explanation
• Photos/video if it is a quality issue

Step 2: Review & Approval
Our support team will review your request and reply within 48 hours.

• Step 3: Ship the Product Back
  
  
  Pack the product in its original packaging (or similar protective packaging).
  
  
  Include the return form with your order number.
  
  
  Ship to the designated address using a trackable courier service and keep the tracking number.
  
  
  

4. Refunds & Exchanges

• Refunds: Once the return is received and approved, refunds will be issued to your original payment method within 5–7 business days.
  
  
  Shipping fees are the buyer’s responsibility (unless it’s a quality issue or wrong item shipped).
  
  
  
• Exchanges: If approved, we will ship a replacement free of charge.
  
  
  If the requested model/color is out of stock, we will provide an alternative option or issue a refund.
  
  
  

5. Warranty Service

CarryMove backpacks come with 1 free replacement per year for quality-related issues, including:


Zipper malfunction


Loose stitching


Broken hardware


Fabric separation

• Warranty excludes damages caused by human error or abnormal use.
  
• A valid proof of purchase (order confirmation or invoice) is required.